Privacy Policy

This Privacy Policy applies to the website operated by British English Institute (Jankipuram Branch) and SpeakUp Institute (Kursi Road Branch), Lucknow, Uttar Pradesh (referred to as "we", "us", "our", or "the Institute"). We are an MSME registered, ISO certified, and Startup India recognized organization. By using our website or registering for any course, you agree to the practices described in this policy.

If you do not agree with any part of this policy, please do not use our website or submit your personal information to us.

We may collect the following categories of information when you use our website, book a demo class, or register for a course:

• Personal details — full name, email address, mobile number, date of birth, and residential address.
• Academic/course details — the branch (Jankipuram or Kursi Road), course selected, batch timing, and educational background.
• Payment details — transaction ID, payment status, and amount paid via Razorpay for the registration fee. We do not store your card, UPI, or net-banking credentials — these are handled directly and securely by Razorpay.
• Technical data — IP address, browser type, device information, and pages visited, collected automatically for analytics and security.

• To process your demo booking and course registration.
• To contact you via phone, SMS, WhatsApp, or email regarding batch schedules, fee reminders, and institute updates.
• To process payments and issue receipts for the ₹1,000 registration fee.
• To improve our website, courses, and student experience.
• To comply with legal, accounting, and regulatory requirements.

All online payments made on this website, including the ₹1,000 registration fee, are processed securely through Razorpay, a PCI-DSS compliant payment gateway. When you make a payment, you are redirected to Razorpay's secure checkout, and your card/UPI/net-banking details are handled entirely by Razorpay under its own privacy and security policies.

Our website may use cookies and similar technologies to remember your preferences, keep you logged into the Student Portal, and understand how visitors use our site. You can disable cookies through your browser settings, though some features (such as staying logged in) may not work correctly if you do so.

We do not sell or rent your personal information to third parties. We may share limited information only with:

• Razorpay, solely to process your payment.
• Our internal faculty/counselling staff, to manage your batch, attendance, and progress.
• Government or regulatory authorities, where required by law.

We take reasonable administrative and technical measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

You may contact us at any time to request access to, correction of, or deletion of your personal information held with us, subject to our legal and record-keeping obligations (such as fee and payment records).

If a student is a minor, we require that the registration form and any personal details be submitted or supervised by a parent or guardian, whose consent is treated as consent under this policy.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.